Placing an Order

Pure Anada accepts orders through the website, or by phone: 1-866-569-2714 

Order Processing 

• We do our best to process all orders within 1-3 business days. Orders placed on weekends or holidays will begin processing on the following business day. Be advised, processing time does not include transit time.  Tracking numbers are automatically emailed (to the email address indicated in order details) via Canada Post once the order has shipped.  
• Sample orders with $2.00 shipping selected are sent exclusive of tracking information, as they are shipped via stamp. 
• Samples are non-refundable.
• Upon receiving your order, please verify that the correct items have been received in good condition. Any order errors/damage must be reported within 7 days of placing your order, as specified in the Incorrect/Damaged/Defective item outline below.

Order Cancellation

• Orders may be cancelled from the time of order placement, until the order has been shipped. Any cancellation requests outside of this timeframe will not be accepted.

Available Payment Methods

• Online payments may be made through Paypal with credit or debit card
• Secure online payment with Visa, or Mastercard
• Interac E-Transfer (Canadian accounts only) - send to: pureanada@gmail.com to be automatically deposited.

• If you're unable to see or select E-transfer as a payment option at checkout, please follow these steps:

  1. Visit https://shop.app/ and log out of your Shop account.

  2. Go back to www.pureanada.ca and refresh the page.

  3. Log in to your customer account using your email instead of logging in with Shop.

  Logging in with Shop limits you to payment options offered by Shop, while logging in with your email will allow you to access additional payment methods offered by Pure Anada, including E-transfer. 

Shipping Methods

Canada & USA

• Standard shipping rate of $12 for orders under $75
• FREE SHIPPING is available for orders over $75

• $2.00 Sample Shipping is available for orders containing SAMPLES ONLY 

Note: Canadian parcels will be shipped Expedited (regular service) through Canada Post. Orders shipping to the United States or internationally will be shipped via USPS.

International 

• Flat shipping rate of $35

Note: All of our shipping quotes DO NOT include customs, duties and taxes. Any such extra costs charged by your country will be your responsibility. We advise contacting your local customs office to determine the associated costs. 

Lost or Unclaimed Parcels/Incorrect Address:

It is the responsibility of the customer to provide complete and correct address details at the time of order placement. Shipping charges associated with a returned parcel due to an incorrect address are non-refundable. If the customer chooses to have the order reshipped to the correct address, they will be responsible to cover the entire cost of reshipping the parcel.

If a package is successfully delivered to the provided address but is not retrieved by the customer or is returned to sender, the original shipping cost is non-refundable, and the order is ineligible for refund.

Missing Parcels: 

Packages that are marked as delivered by the carrier but have not been received by the customer, must be reported within 30 days of your order placement. Outside of this timeframe, we are unable to submit a claim or open an investigation with the carrier, and cannot reship the order or provide the customer with a refund.

Return Policy 

Orders Eligible for Return or Refund

Change of Mind If you change your mind on an unopened item purchased, we invite you to initiate a return within 14 days of the original purchase date, following the steps outlined in Submitting a Return, below.  

Scented Parcels/Packaging:  Upon receiving your Pure Anada order, you may notice a scent on the products or packaging. This is a result of the items being packed in the same facility where many of our products—formulated with essential oils and natural flavors—are manufactured. While most customers aren’t bothered by this, some with scent sensitivities have raised concerns. Please be assured that the aroma typically dissipates within a day or two when the items are left out in a well-ventilated area. Should you find yourself unable to use the products due to the scent and they remain unopened, you are welcome to initiate a return by following the process outlined below.

Submitting a Return

• Log into your Pure Anada account
• View the order containing the item(s) you wish to return. 
• Select the 'Request Return' button
• Select the items you wish to return
• Select the 'Request Return' button once more

Our team will be in touch with next steps. 

If your return is approved, please send to: 

Return Address: Pure Anada Cosmetics 363 Stephen Street, Morden, MB R6M1V1

• Please note that it is the responsibility of the customer to cover all return handling/shipping costs, ensure return items are adequately packaged, and to provide original proof of purchase. 
• All items returned for refund must be in new, saleable condition, with original packaging intact. Items will be inspected upon being received at our facility, and a refund will be provided accordingly, following the outline below. All original shipping and processing fees are non-refundable.
• Please include the original invoice in the package, along with a note indicating the reason for your return. 
• We are only able to refund the value of the product MINUS the cost of original shipping. Please know that if you received free shipping on your order (over $75.00), the cost we paid to send the order to you will be deducted from the refund amount (approximately $15-20). 

Example scenario:  You purchase a $25.00 item, and decide you wish to return it back to Pure Anada for a refund. Once we receive your returned package, we will issue store credit for $25.00 minus the original shipping fee ($15-20). You will have also paid to have the product shipped back to us – so keep in mind that returns are costly.

Refunds: All eligible refunds are issued via store credit in the form of a discount code, to be used on www.pureanada.ca, and will be processed within 5 business days of the return items being received at our facility.

Based on the cost of original and return shipping, it is well worth the time and expense to invest in several samples prior to purchasing a full size product.   

Orders Ineligible for Refund or Return

Pure Anada Items Purchased through Retail Partners

If looking to return an item that was not purchased through www.pureanada.ca, we ask that you reach out to the retailer through whom the item was purchased. All items bought through our retail partners are subject to the return policy of the retailer.

Incorrect Shade Selection

We understand that shopping online for makeup can be a challenge! For this reason, we provide inexpensive samples for most items on our website, giving you the opportunity to try an item and find your match, prior to investing in the full size. Please note that we are unable to accept returns on colour cosmetics based on incorrect shade selection.

Allergic Reactions, Defective Product 

Allergic Reactions: Even though our products are made with natural and organic ingredients, it is still possible to be sensitive to these plant and mineral based ingredients.  For this reason, we highly suggest purchasing inexpensive samples prior to investing in the full size product to ensure the product is a good fit for you.  

Incorrect, Defective or Damaged Items: Items received incorrectly, damaged, or defective, must be reported within 3 business days of receiving your order, and are eligible for replacement, or full refund, adhering to the outline above. Please email photos of your damaged product to our customer care team at: info@pureanada.ca. We will not be held responsible for products reported as damaged or defective outside of this timeframe.

Products damaged with daily use, including pressed powder products which can break when dropped, unfortunately do not qualify for a refund.  Our lipsticks are also different than traditional formulas in that they do not contain silicone, therefore they may be less structurally sound.  Care must be taken not to twist the bullet up too high when applying, as horizontal pressure can cause it to crack at the base.  In the event this does happen, we suggest melting the bullet with a small flame (lighter) to adhere it back to the base. 

Gift Cards

All gift cards purchased through our website are delivered by email, with a gift card code and directions for use. They can be used online at pureanada.ca, as well as instore at our Morden and Winkler Pure Anada boutiques.