Shipping policy

Shipping 

Canada and U.S.A: All orders over $75.00 CAD receive FREE SHIPPING!  Orders less than $75.00 CAD will be charged a flat rate shipping fee of $12.00 CAD. 

Please note that the average cost of shipping within Canada is $15.00 - $30.00 CAD. In cases where the actual shipping cost exceeds our flat rate, we cover a portion of shipping for each parcel that is sent out, in order to offer an approachable flat-rate fee to our customers. 

International: International customers will be responsible for the actual shipping costs to the country of destination.  International orders will automatically incur a $35.00 shipping fee upon checkout; this is generally the most economical shipping method (usually excludes tracking number). If more funds are needed to ship the order to your destination, or you require a tracking number, we will contact you with options pertaining to your order.

Note: 
All of our shipping quotes DO NOT include customs, duties and taxes. Any such extra costs charged by your country will be your responsibility. You need to contact your customs office to find out what these might be.

Canadian parcels will be shipped Expedited (regular service) through Canada Post. Orders shipping to the United States or internationally will be shipped via USPS or Canada Post. 

Lost or Unclaimed Parcels/Incorrect Address: It is the responsibility of the customer to provide complete and correct address details at the time of order placement. Shipping charges associated with a returned parcel due to an incorrect address are non-refundable. If the customer chooses to have the order reshipped to the correct address, they will be responsible to cover the entire cost of reshipping the parcel.

If a package is successfully delivered to the provided address but is not retrieved by the customer or is returned to sender, the original shipping cost is non-refundable, and the order is ineligible for refund.

Missing Parcels: Packages that are marked as delivered by the carrier but have not been received by the customer, must be reported within 30 days of your order placement. Outside of this timeframe, we are unable to submit a claim or open an investigation with the carrier, and cannot reship the order or provide the customer with a refund.