Wholesale Policies
PLACING AN ORDER
ORDER ONLINE (Preferred) - Place your order and make payment on this website www.wholesalenaturalcosmetics.ca . You will receive an email order confirmation, followed by your invoice being emailed at time of order fulfillment.
PURCHASE ORDER - You may send us your own purchase order, emailed to orders@pureanada.ca . Our team will create a draft order through this site, process payment and email the invoice to you for your records.
Submitted purchase orders must be clearly decipherable, and include a 5-digit item number per each product, in addition to a clear item description.
MINIMUMS
As long as you meet our eligibility requirements and adhere to the policies below, there is no minimum order.
SHIPPING
We offer flat-rate shipping for wholesale orders, with rates based on order value. This system allows us to provide fair, predictable costs while still absorbing a portion of the actual freight expense. Shipping rates are as follows:
Orders under $250 - $10 flat-rate shipping
Orders $250 – $499 - $15 flat-rate shipping
Orders $500 – $999 - $25 flat-rate shipping
Orders $1,000 – $1,999 - $35 flat-rate shipping
Orders $2,000 – $2,999 - $50 flat-rate shipping
Orders $3,000+ - $70 flat-rate shipping
Orders $4,000+ - $100 flat-rate shipping *additional charges may apply
We partner with trusted carriers such as Canada Post, UPS, and Purolator, selecting the most suitable option based on your location and order size.
Our shipping rates have been carefully structured to reflect the real costs of delivery, while Pure Anada continues to share in the expense to keep your delivery costs reasonable.
PAYMENT
We require full payment prior to shipping. We do not offer terms of any kind for wholesale purchases.
CREDIT CARD: Payment may be made by credit card when orders are placed through this website. Or you may select the option to call in your payment information: 1-866-569-2714
CHEQUE: Please make cheques payable to: Pure Anada Inc. and send to: Pure Anada Inc, 363 Stephen St, Morden, MB, R6M 1V1
E-TRANSFER: Send e-transfer payment to: pureanada@gmail.com. (We are registered for auto-deposit.)
LEAD TIME/SHORT PRODUCTS
Typically, orders are packaged and shipped within 1-3 days after we receive your order. If we are short a product, we will contact you to determine if you prefer us to ship immediately, or once the product becomes available.
EXCLUSIVITY
We do not enter into formal exclusivity agreements with our retailers, as we believe that each business reaches its own unique sphere of influence. However, we are mindful of over-saturation. In towns and small cities, we find that one natural product retailer, and one beauty salon who actively promote the brand is a good balance. Larger cities are more complex situations. So while we don't have a formal policy, we will try to work with our retailers who are doing their best to represent Pure Anada in their area.
THIRD PARTY RESALE
It is not permitted for approved retailers to resell Pure Anada via a third party online retailer without the permission of Pure Anada. This includes discount websites such as Amazon, E-bay, or Walmart.
RESALE PRICE MAINTENANCE
MSRP (Manufacturer Suggested Retail Price)
We are not allowed to set specific resale pricing on our products, however we do have the right to terminate our wholesale agreement with any retailer that advertises our products for less than our manufacturers suggested retail price (MSRP), which is listed on on this website.
MAP (Minimum Advertised Price)
Advertised sales, coupons and discounts are allowed on our products, however they must be short-term and agreed upon with Pure Anada. If you are found to have on-going sales or discounts available on our product, which puts them under MSRP constantly, your wholesale agreement will be terminated. If you have any questions about a sale, coupon or discount that you would like to offer, please email orders@PureAnada.ca
PRICE CHANGES
Please note that all Pure Anada pricing is subject to change without notice. With that said, our aim is to provide at least 3 months lead time before we implement a formal price-increase.
TESTERS
See our TESTER POLICIES page.
SAMPLES
The best way we have found to offer your customers skincare samples, is to purchase empty capsules and blank label sheets from us, from our retailer supply category. Have them available in your storefront, and offer to send your guest home with a sample of the product they are interested in. Fill the capsule with product from your display tester, and write the product name on the label. This ensures your samples are always fresh.
We also offer filled/labelled sample capsules for sale on our wholesale website, with a limit to the quantity that may be purchased.
CUSTOMER RETURNS (open products)
We will gladly accept returns on opened cosmetics that are defective (product or packaging).
We cannot accept customer returns if your customer chose the wrong colour. Please have a return policy in place for your own store, and strongly encourage consumers to use the testers prior to purchasing the full size item. Keep your testers fresh (see above TESTER policy) so the line is attractive and appealing.
We also cannot accept returns on expired products. See "Shelf Life & Product Rotation" below for guidelines. Keep your stock fresh to ensure you don’t sell outdated products to your customers.
Please download and complete this Customer Product Return Form - email it back to us at: orders@pureanada.ca A credit memo will be applied to your account.
*We may or may not ask for you to ship the product back to us for inspection. If we do, it will be at our expense.
RETURNS (unopened products)
SATISFACTION GUARANTEE: We offer a 60 day 100% satisfaction guarantee on opening orders (including displays and collections). If, after this time you do not believe the Pure Anada will be a good fit for your retail location, you are welcome to return it back to us for a full refund (minus the cost of shipping to and from your location). Guarantee valid for 60 days after the ship date.
PRODUCT QUALITY GUARANTEE: If upon receiving your order, the product appears to be unacceptable to sell (e.g. damaged during delivery), we offer 14 days for wholesale customers to notify us so we can rectify the situation. Please have ready your order number, the name and lot number of the product in question, as well as photos if applicable.
RESTOCKING FEE: Unopened product returned to us within 6 months after the ship date will incur a 25% restocking fee.
NO RETURNS: Returns on unopened product will NOT be accepted after 6 months of the ship date.
To request a return under any of these circumstances, please email our orders department – orders@pureanada.ca
Authorized returns may be sent to:
Pure Anada Cosmetics
363 Stephen Street
Morden, MB
R6M 1V1
SHELF LIFE & PRODUCT ROTATION
See information regarding the SHELF LIFE of our products.